Tehrani Burke

AI Readiness Scorecard for Customer Operations

AI doesn't fix a broken customer experience. It accelerates whatever you've already built.

Before you add AI to your customer operation, find out what it will accelerate. Ten questions across five areas: data, process, governance, people, and measurement. It takes about 10 minutes, and your results appear instantly.

By Tehrani Burke, Customer Success, Technology & Operations Executive

How to score

Complete it with your team leads. Score what is true today, not what's planned. If you're unsure, choose the lower score.

0Not in place
1Informal or inconsistent; depends on individuals
2Mostly in place, with some gaps
3Fully in place, documented, and measured

What the bands mean

0 to 12: Build the foundationAI would speed up inconsistency. Strengthen process and data before adding tools.
13 to 22: Pilot with guardrailsEnough structure to start, not to expand. One team, one or two clear problems.
23 to 30: Scale selectivelyStrong enough to expand proven use cases deliberately, with review matched to risk.

This is a practitioner-developed diagnostic, not an industry benchmark. Use it to identify operating gaps and decide where to look more closely.

0 of 10 answered

Found a gap you want help closing?

The scorecard shows where the gaps are. Closing them is the work I do: building the lifecycle, governance, and reporting underneath customer operations so AI has something solid to accelerate.

Get the free toolkit

Prompts, guardrails, and a 30-day rollout plan to act on your score. Get the toolkit

Start with the playbook

Frameworks, templates, and checklists for the operating foundation. Open the playbook

Work with me

The SaaS Customer Success & Revenue Diagnostic. See advisory work or book an intro call